Frequently Asked Questions

What is transcribing?

Transcribing entails converting audio to written text and is often done for (scientific research).
 

When will my transcript be available?

Our standard delivery term is 5 to 10 working days. If needed, we can deliver you transcripts within 5 working days or even within 24 or 48 hours. If that is what you are looking for, then please request a quote or send us an e-mail. Please keep in mind that an additional fee will be added to your quote in case you need your transcripts quickly.

In case you do not need your transcripts within ten working days, you can select our delivery period of ten to fifteen working days. If you choose this option, we will give you a discount of five cents per audio minute. 
 

How is confidentiality guaranteed?

Transcript Online understands that your audio files contain confidential information. In order to ensure confidentiality our transcribers sign an agreement and we provide a non-disclosure agreement free of charge in which we declare that your files are accessible only to the transcriber working on your transcript. Your audio files and delivered transcripts will be deleted automatically after 60 days.

In addition, unlike many other transcription companies, you can upload your files through a secure server. You do not have to use WeTransfer or e-mail with us. You will also see a green lock in your browser. This means that we use an extra secure HTTPS connection, which parties such as iDEAL, Mastercard and the national government also use.

Which languages do you transcribe?

Transcriptie Online currently transcribes Dutch, Flemish and English audio files.
 

Can I spread uploading my audio files?

Yes of course! Actually we prefer it. The advantage of this is that our transcribers get accustomed with your files and grow with you during your research. This can benefit the quality.

Can I also pay afterwards?

For business customers it is possible to pay afterwards. As a private customer or student, you pay in advance via iDEAL, Credit Card or Bancontact.

When do I receive my invoice if I am a business customer?

Our system generates your invoice automatically. Approximately 5 working days after we have delivered your last transcript we will send you the invoice. If a new audio file is uploaded within these 5 working days in the same project, the invoice is postponed.

Do you have any tips on how to conduct my interview?

Yes, we do! It is best for our transcribers if the interviews are conducted in a silent place with low to no background noise. If possible, also use a recording device. You can also record with a mobile phone. Always make sure that the participants in the conversation speak well to the recording equipment and let each other finish talking. The better the quality of the recording, the better the quality of the transcript.

Do you still have questions?

Then please do not hesitate to contact us! We are happy to answer all your questions. You can contact us via phone, e-mail or by filling out our contact form.

Our service

Upload your audiofiles using a protected server
Adjustable trancsripts delivered in Word or RTF-format
Upload your recordings by using your mobile phone
Always an extra quality check
Get a quote within 15 minutes

Protected server
We will send you a Non Disclosure Agreement (NDA) free of charge.

Adjustable transcripts
Changes can be implemented easily, as all transcripts are available in Word-format.

Quote within 15 minutes
You can start uploading your audio files right away.

Upload files using your GSM
Easily upload your audio recordings via our website.

We transcribe audio for

K.P. van der Mandelelaan 110
3062MB Rotterdam

CoC-number: 08092341
Vat-number: NL809140408B01

© Transcriptie Online